In the last 4 years, I’ve tested at least 30 different Chatbot development platforms. From those focused on simple Messenger-driven conversation costing just a few dollars per month to full Natural Language Processing and integration powerhouses costing $000,s per month. It’s a wild-west out there and many customers make ill-informed decisions based on poor advice or little understanding of the marketplace.
Ubisend was one of 3 partners shortlisted for consideration. I was looking for a platform that would grow with my clients, so it must be;
✅Cost-effective for both medium and large businesses
✅Technical enough to deliver on the project but not so technical that the client can’t take full ownership of the finished product
✅A platform that is also looking to grow and that is willing to listen to my clients’ needs and aspirations
✅Able to provide outstanding support – especially when the pressure is on
✅Able to integrate with well-known products simply, and when required provide the support for more complicated integrations
Ubisend was the only platform that fulfilled all my clients’ needs.
Our first client to use the ubisend product delivers more than 5000 virtual events, in 55 countries each year. Their problem was similar to many e-commerce businesses that are experiencing rapid growth. Email as a communications channel for thousands of conversations each week is just not scalable. Using Email is slow, repetitive and expensive to manage. Especially when you are dealing with on average 26,000 conversations a year.
Here’s some food for thought…
Quick and simple.
Whatever the focus of your business, it’s clear that customers both B2C or B2B expect conversations with businesses to be quick and easy. They no longer have the patience to ‘send you an email’ and hope to get a response in a couple of days.
From analysing our clients’ conversational data it’s clear that a well-planned and effectively delivered Chatbot project can help customers get the service they deserve. In an ideal world, it would be a human-to-human conversation every time. The reality is that resourcing that is expensive and difficult to manage. A good Chatbot will do the heavy lifting so that businesses can focus on handling the more complicated conversations using talented human resources.
There’s a reason one of the most commonly triggered Chatbot FAQ’s we see is “Thank you’. Even though they know they are messaging a Chatbot! Our clients’ customers feel sufficiently well serviced that they need to say thank you! That’s when you know you’ve delivered a world-class product on a world-class platform.